We provide a grarantee for our service and product. We guarantee to have your trophy ready on time for your presentation. We also guarantee the engraving on your award - whether it's your fault or ours, we will engrave replacement trophy plates, if for example you have spelt a name incorrectly. For more elite awards, we will supply artwork for approval - prior to engraving, to ensure your award is created to your specifications. As for quality we guarantee that the trophy we supply will not be broken or have unacceptable defects.